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Terms of Service

Welcome to our online store. By accessing our website, browsing our products, or placing an order, you agree to follow and be bound by the following Terms of Service. Please read these terms carefully before using our website or purchasing any product.

1. General Terms

By using this website, you confirm that the information you provide during the ordering process is accurate, complete, and up to date. We reserve the right to refuse or cancel an order if we believe that incorrect, incomplete, or misleading information has been provided.

These Terms of Service apply to all customers, visitors, and users of our website.

2. Product Information

We make every effort to ensure that product descriptions, images, specifications, sizes, colors, and other information displayed on our website are accurate.

However, slight differences in product color, appearance, packaging, or design may occur due to lighting, photography, screen settings, or changes made by the manufacturer.

We reserve the right to correct any errors, update product information, or make changes to product availability without prior notice.

3. Orders and Payments

When you place an order, you agree to provide accurate information, including your name, phone number, delivery address, and any other information required to complete your purchase.

All orders require advance payment. Payment must be completed at the time of placing the order before the order can be processed and dispatched.

An order will only be processed once the required payment has been successfully received and confirmed.

We do not process or dispatch unpaid orders. We reserve the right to cancel or refuse an order in certain situations, including product unavailability, incorrect pricing, suspicious activity, incomplete information, or other circumstances that may prevent us from fulfilling the order.

4. Delivery and Shipping

We aim to deliver your parcel within 72 hours after the order has been processed and dispatched.

However, delivery times may vary depending on the customer's location, courier service, weather conditions, operational issues, or other circumstances beyond our control.

Please note that deliveries may be delayed during weekends, especially Sundays, and on public holidays or religious occasions such as 12 Rabi-ul-Awwal and other official holidays.

During such days, courier services may operate with limited hours or may temporarily remain closed, which can result in additional delivery time.

The estimated delivery time is therefore not always guaranteed, and customers are requested to allow additional time during weekends, public holidays, religious occasions, or unforeseen circumstances.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and a valid contact number.

If an incorrect or incomplete address is provided, delivery may be delayed, or the parcel may be returned to the sender. Any additional charges resulting from an incorrect address or failed delivery may be the responsibility of the customer.

Customers should remain available at the provided contact number to coordinate with the courier when necessary.

6. Order Cancellation

An order may be cancelled before it has been dispatched, subject to the circumstances of the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may need to follow the applicable Return & Refund Policy.

7. Returns and Refunds

Returns and refunds are subject to our separate Return & Refund Policy.

Customers must carefully review the Return & Refund Policy before placing an order. In particular, return or refund requests must be submitted within 3 days of receiving the parcel.

No return or refund request will be accepted after the specified 3-day period, except where applicable under the conditions stated in the Return & Refund Policy.

8. Pricing and Availability

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to maintain accurate pricing and product availability. However, in the event of an obvious pricing error, technical error, or incorrect product information, we reserve the right to cancel the affected order and notify the customer accordingly.

9. User Responsibilities

Customers agree not to misuse the website, attempt unauthorized access, interfere with the website's operation, provide false information, or use the website for any unlawful purpose.

Any activity that may damage the website, affect other customers, or interfere with normal business operations is strictly prohibited.

10. Website Content

All text, product information, images, graphics, logos, designs, and other content displayed on this website may be protected by applicable intellectual property laws.

Users may not copy, reproduce, distribute, modify, or use website content for commercial purposes without appropriate permission.

11. Limitation of Liability

We will make reasonable efforts to process orders and provide services as described on our website. However, we are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, extreme weather, public holidays, religious occasions, strikes, technical problems, natural events, or other unforeseen circumstances.

We are also not responsible for delays caused by incorrect customer information, an incomplete address, an unreachable phone number, or the customer's unavailability at the time of delivery.

12. Changes to These Terms

We reserve the right to update, modify, or change these Terms of Service whenever necessary.

Any changes will become effective once they are posted on this website. Customers are encouraged to review these Terms of Service periodically to remain informed about the applicable terms.

13. Acceptance of Terms

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with any part of these terms, please do not use the website or place an order.

Thank you for choosing to shop with us.